Commercial Terms

These Terms and Use form the agreement between the customers (you) and Travel Mobile (us) that applies to all the services provided by us to you. Please read carefully before you order. We reserve the right to amend these Terms and Use at any time.

1. Ordering

You can place an order from the official website of Travel Mobile by specifying the type of item, the start date of rental, the period of rental, your name, and the valid delivery address, and other required information, and by completing the payment.
In the event you wish to change any of the details of the order, you shall contact us in advance to obtain our consent.

2. Refund

Regrettably, we cannot issue refunds for eSIMs. Therefore, it is important to verify in advance that your device, whether an iphone or a Samsung, is unlocked, designed for data-only eSIMs, and intended for use solely in Japan before making a purchase. *Please note that some devices may not be compatible based on the purchase location.

3. Canceling Orders

You can cancel the order and receive a full refund by informing us 5 days or more prior to activate eSIM.

4. Governing Law

These Terms and Use is governed by Japanese law.